Refund policy

Updated Refund & Replacement Policy

1. No Refunds – Only Replacements

We do not offer refunds once an order has been placed. However, we provide replacements if:

• The product received is damaged, leaked, or defective upon delivery.
• The wrong product was sent.

2. Replacement Eligibility

To qualify for a replacement:

• You must report the issue within 4 of delivery.
• The product must be unused and in its original packaging.
• Clear photo or video proof of the issue must be provided.

3. No Replacement Will Be Provided If:

• The product has been used or opened.
• The customer changes their mind after receiving the order.
• Minor differences in scent, longevity, or packaging compared to original brands.
• The customer assumed the product was an original branded item, despite clear disclaimers.

4. How to Request a Replacement?

• Contact us at enquiryaldeo@gmail.com or WhatsApp at 6009945272 within 24 hours of delivery.
• Attach clear photos or videos showing the issue.
• Our team will review the request and confirm eligibility within 48 hours.

5. Shipping Costs for Replacement

• If the issue was our mistake (wrong/damaged product), we will cover the shipping costs.
• If the customer requests a replacement for any other reason, they must pay for the return shipping.